At Grillux BV, we value your privacy and are committed to protecting your personal data. This privacy policy explains what data we collect, why we collect it, how we process it, and your rights as a user, in accordance with the EU General Data Protection Regulation (GDPR).
1. Who we are
Grillux BV
Based in Belgium
Email: info@grillux.be
We act as the data controller for your personal data.
2. What personal data we collect
Depending on your interaction with our website or services, we may process the following data:
Identification data: name, email, phone number, address
Technical data: IP address, browser, device, visit time
Transaction data: order details, payments (via third parties)
Communication data: messages you send us
Cookie data (see section 6)
3. Why we process your data
We process your personal data for the following purposes:
Fulfilling and delivering your orders
Customer service and support
Improving our website and services
Sending newsletters or promotions (with consent)
Fulfilling legal obligations
Security and fraud prevention
4. Legal basis for processing
We process your data based on:
Consent (e.g., marketing)
Contractual necessity (e.g., order delivery)
Legal obligation (e.g., invoicing)
Legitimate interests (e.g., analytics, security)
5. Data sharing
Your data may be shared with:
Payment processors and delivery services
IT or hosting partners
Public authorities if legally required
We ensure proper data processing agreements are in place with our partners.
6. Cookies
Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic. You can manage your cookie preferences via your browser. Disabling cookies may limit some functionalities.
Read more in our cookie policy.
7. Data retention
We retain your personal data only as long as necessary for the purposes for which it was collected, or as required by law (e.g., accounting data for 7 years).
8. Your rights
You have the right to:
Access your data
Correct or delete your data
Restrict or object to processing
Data portability
Withdraw consent at any time
You can exercise these rights by contacting us at info@grillux.be. We will respond within 30 days.
9. Complaints
If you believe your data is being processed unlawfully, you can file a complaint with the Belgian Data Protection Authority:
Data Protection Authority
Drukpersstraat 35, 1000 Brussels
Website: https://www.gegevensbeschermingsautoriteit.be
10. Changes to this policy
We reserve the right to update this policy. The latest version is always available on our website. We recommend reviewing it regularly.
